Refund Policy

Problem-item requests

Contact us within 30 calendar days after delivery if an item is damaged, defective, incorrect, missing parts or materially different from its description. This is the request window, not a deadline for a returned parcel to reach us. Our voluntary policy does not cover a change of mind, personal preference, an incorrectly chosen size or option, or returns without a reason. Rights that cannot be excluded by law remain available.

Start with an authorization request

Email thivi63347@gmail.com with the order number, checkout email and a description of the issue. Include clear photographs or video for problem goods, and keep the packaging and relevant components. Do not send goods back before approval. We will provide the precise return address and instructions after authorizing the request; the mailing address on Contact Us is not automatically the return destination.

Assessment and return arrangements

We review the issue and any returned goods to determine the appropriate resolution. A replacement or exchange depends on approval and actual stock. Any applicable transport costs, label arrangements or charges will be explained for the case according to confirmed commitments and applicable rights; no universal free label or fee promise is implied.

How refunds are handled

When a refund is approved, we process and initiate it to the original payment method within 10 calendar days of approval. Your bank, card issuer or payment provider may require additional posting time. This does not promise receipt in your account by the tenth day.